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After-sales service contact
Working hours: (8:30-12:00, 13:30-17:30)
Response time: 24-hour service response at each office
After-sales service phone: +86 0755 23591280 (Working hours:8:30—24:00)
After-sales service email: [email protected]
WeChat: +86 191-2954-8020
WhatsApp: +86 191-2954-8020
After-Sales Service Scope
The scope of our after-sales service mainly includes: hardware failure in the display, connector plug-in failure, display control system failure, display control software failure, etc.
Fault Criteria And Approach
First-level failure: connector connection problem on the display and control software failure remote phone or network guidance Secondary fault: unit module, power supply, receiving card, sending card, graphics card damaged mailing service Three-level fault: fault determination standard A large number of modules or power supply damage on the display
Special Event Support
If you have a major event that requires our company engineers to go to the site for technical support, we can provide paid services.
